Your Privacy is Sacred to Us

Information We Collect

• Personal details such as your child's name, age, and pronouns to personalize each story experience.
• Uploaded images that help our illustrators and AI models craft avatars that look and feel true to your child.
• Contact information like email address and phone number so we can deliver stories and important updates.
• Usage insights about how you interact with Mitra Stories to improve our storytelling and parental controls.

Photo & Avatar Safety

• Photos are used exclusively for creating personalized avatars.
• Photos are automatically deleted within 48 hours.
• No photos are stored on our servers after processing.
• We do not maintain a facial recognition database.
• We do not share photos with third parties.
• Personal stories and information are not shared without your explicit permission.
• Your stories remain 100% private, with you controlling all sharing.
• Fully compliant with COPPA (Children's Online Privacy Protection Act).

How We Use Your Information

• Generating and delivering personalized storybooks in the formats you choose.
• Providing customer support, order confirmations, and delivery notifications.
• Improving our stories, artwork styles, and product experience using aggregated usage trends.
• Sending optional updates about new releases, offers, and feature enhancements (you can opt out anytime).

How We Protect Your Data

• Encrypting files in transit and at rest using industry-standard protocols.
• Restricting internal access to personal data to trained team members who need it to fulfill your order.
• Automatically purging uploaded photos after your story is completed unless you ask us to store them for future orders.
• Regularly reviewing our security practices to align with applicable Indian data-protection guidelines.

Your Rights & Choices

• Request a copy of the data we store about you and your child.
• Ask us to correct or update any information that is inaccurate.
• Request deletion of your uploads and account details at any time.
• Opt out of marketing communications by using the unsubscribe link or contacting support.

Contact Us

Have questions about Privacy Policy or want to make a request? Connect with us —we aim to respond within one business day.